Customer reviews of FM Motor Co Ltd

By Anonymous on 21 August 2024 | Purchase not verified

Stay away from them! Definitely not trustable. I called them and told them I am coming from Guildford for a specific car and they said "Don't worry we will keep it for you!" When I arrived, someone was looking at the car, I waited 1 hour and at the end they sold the car to them!! They did not call me back to confirm whether I am coming or not. So, I was the man waiting outside "if you don't buy the car, the man waiting outside will buy the car!"So, I took 3 trains to go there, 3 to return home, spend almost £50 and 6 hours of time!! They didn't bother calling... If you are calling them for a car and if they tell you "don't worry, we will keep it for you", think twice...

Reply from FM Motor Co Ltd on 21/08/24

Firstly you called at 2:28pm to make an enquiry and told us you would be 90 mins. Yes we did say it would not be sold in this time. Your ETA should have been 4pm. We had another customer booked for 5pm on the same car. Unfortunately you arrived at 5:20pm after the the other customer had already arrived, and was viewing the car. We asked you to wait as you had missed your appointment. This was only fair for the customer that turned up on time at 5pm for their viewing. They did proceed and purchase the car which I am also sure you would have done too if you had been on time. You admitted you were late therefore the blame does lie with yourself. Appointments are for adhering to not just a casual 'I will turn up when I feel like it then complain'. I am sure you don't turn up to a doctor's appointment 90mins late and expect to be seen. Likewise we operate on an appointment system.

By Anonymous on 21 August 2024 | Purchase not verified

Superb experience buying a car.Highly recommended. Raj is excellent to deal with and very straightforward and honest.

By Abdusamad A on 21 August 2024 | Purchase not verified

Excellent car's, good price, helpful and friendly staff.

By Anonymous on 21 August 2024 | Purchase not verified

Good service

By Adelin M on 20 August 2024 | Purchase not verified

Great service!

By Louise B on 20 August 2024 | Purchase not verified

Faisal and the team were very helpful and knowledgeable and answered all my questions and guided me to the right vehicle for myself and my needs. Couldn’t of asked for a better service.

By Anonymous on 20 August 2024 | Purchase not verified

Great experience buying a car from him

By Ashoq P on 20 August 2024 | Purchase not verified

Excellent buying experience!Great range of stock!Very polite and helpful staff!Thank you

By Mounik N on 20 August 2024 | Purchase not verified

Amazing staff and they helped me at every step

By Dhruv P on 20 August 2024 | Purchase not verified

They were really helpful in helping me pick the right car.